Terms of Service

Agreement to these terms

These Terms of Service govern access to and use of the BlindFab application, public website, demo request experience, and related services. By accessing or using BlindFab, you agree to these terms on behalf of yourself or the organization you represent.

If your organization has a separate written agreement, order form, data processing agreement, or similar contract with BlindFab, that agreement controls if there is a conflict with these online terms.

Accounts, workspaces, and administrators

• BlindFab access is invite-controlled. Users must provide accurate account information and keep credentials secure.
• Customer administrators are responsible for workspace configuration, user invitations, permissions, product setup, operational workflows, and the data submitted to the workspace.
• Each workspace is intended to operate as an isolated tenant. Users may only access workspaces and records they are authorized to use.

Acceptable use

You may not use BlindFab in a way that harms the platform, other customers, or the integrity of operational records.

• Do not attempt to bypass authentication, authorization, workspace isolation, rate limits, or security controls.
• Do not access, copy, modify, or disclose data that you are not authorized to use.
• Do not upload malicious code, interfere with service operation, scrape non-public surfaces, or overload the system.
• Do not use BlindFab for unlawful, deceptive, infringing, abusive, or unsafe activity.
• Do not remove audit history, falsify operational records, or use the service to misrepresent inventory, manufacturing, financial, HR, or customer data.

Customer data

Customers retain ownership of the business data they submit to BlindFab. You grant BlindFab the rights needed to host, process, transmit, display, secure, back up, troubleshoot, and otherwise use customer data to provide and improve the service, comply with obligations, and support authorized workflows.

Customers are responsible for ensuring they have the rights and permissions needed to submit data to BlindFab, including personal information, customer records, employee records, files, communications, and third-party data.

Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect information. By using BlindFab, you acknowledge that information will be processed as described in the Privacy Policy and any applicable customer agreement.

Service changes and availability

BlindFab may add, modify, suspend, or remove features from time to time. We work to provide a reliable service, but we do not guarantee that BlindFab will be uninterrupted, error-free, or available at all times unless a separate written agreement provides a specific commitment.

Fees and payment

Fees, billing terms, subscription scope, usage limits, implementation services, and payment obligations are governed by the applicable order form, invoice, written agreement, or purchase arrangement between BlindFab and the customer.

BlindFab intellectual property

BlindFab and its software, workflows, interfaces, designs, documentation, templates, logos, trademarks, and related technology are owned by BlindFab or its licensors. These terms do not transfer ownership of BlindFab intellectual property to customers or users.

Third-party services

BlindFab may rely on third-party providers for infrastructure, authentication, communications, email, storage, monitoring, payment, analytics, support, or other operational needs. Customer-enabled workflows may also exchange data with third-party services. BlindFab is not responsible for third-party services outside its control.

Confidentiality

BlindFab and customers may receive confidential business, technical, operational, pricing, security, or workspace information from each other. Each party must use reasonable care to protect confidential information and use it only for purposes allowed by these terms or a separate agreement.

Suspension and termination

BlindFab may suspend or restrict access when necessary to protect the service, prevent harm, address non-payment, investigate misuse, comply with law, or enforce agreements. Termination, export, retention, and deletion obligations may be further governed by a customer agreement.

Disclaimers and limitation of liability

Except as expressly stated in a separate written agreement, BlindFab is provided on an as-is and as-available basis. To the maximum extent permitted by law, BlindFab disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, BlindFab will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, or loss of data, except where a separate written agreement provides otherwise.

Governing law

Unless a separate written agreement says otherwise, these terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law rules.

Contact

Questions about these Terms of Service can be sent to info@blindfab.ca.